What are your delivery times?
For in stock items, shipping takes 2-5 business days within the continental U.S. For International orders, the time may vary depending on the service you select and current border conditions.
For preorders, please read the product description for estimated fulfilment dates and watch your inbox for shipping updates.
How much will shipping cost?
U.S. shipping is free for orders over $100. For international orders to Canada, Australia, Europe and Latin America, duties and shipping fees are calculated at checkout.
How do I check the status of my order?
Log into your account to track your order status.
Once your order has shipped, you’ll receive an email confirmation with tracking details. You can use that tracking link to keep an eye on your order.
Can I cancel or edit my order after I've placed it?
We cannot make any changes to orders once they are placed, so be sure to double-check your information before you place your order.
If an item is out of stock, how can I order it?
If an item on our website is out of stock, we may collect interest for a restock via waitlist. Sign up on the product page to be notified when we launch preorders for a second production run. If there isn't a waitlist sign up, we likely will not restock the particular style.
Do you accept returns?
We offer full refunds on eligible orders. Please see our Refund Policy for details.
Can I exchange my order for a different size?
We offer exchanges limited to availability with customer-paid round trip shipping.
Can I combine my return items from multiple orders in one box?
At this time, returns can only be shipped back with other items from the same original order. In order to process your request, you will need to separate your items corresponding to the original order and ship them back in separate packages to ensure your return will be properly processed and refunded/exchanged. If you include items that were not requested, we will not be able to process a refund or exchange for the extra items.
What does Preorder mean?
Preorder production means we don’t produce styles that won't sell. This means that every time we launch a new capsule collection, we wait for new orders to come in to begin producing. This is the most sustainable way of shopping because it creates no excess material. This is why we give you 25% off at launch - to encourage preorder shopping. After two weeks, when the first batch of orders begins production, the discount drops to 15%.
How long do I have to wait to receive my order?
You can check shipping times on every individual product page. Please bear in mind that since all items are made to order and produced from scratch to avoid waste and overproduction, different styles and sizes will be in different stages of production and therefore have different shipping times. So make sure to check times for each product you want to see how long it will take to arrive.
How are pre-orders sustainable?
Preorders are one of the most sustainable production methods because instead of mass production, we wait for orders to come in so we can produce exactly the amount that is asked for. This way we don’t have any leftover stock or fabric - most brands burn this or take it to landfills, a massive threat to our ecosystem.
How long is each pre-order period?
After a capsule collection is launched, it takes us approximately two weeks to determine accurate demand levels for each item. Once this time finishes, we begin producing, and the discount drops to 15%. This would be the second batch of orders, which takes about six weeks to produce. After these are sent out, the items are now in-stock and at full price.
What are capsule collections?
A capsule collection consists of staple clothing items and go-to pieces that can be worn again and again to stop impulse buys, reduce fahion waste and declutter your life. WUESTE creates conscious capsule collections for adventurous souls who care about the earth. So you can live freely, while leaving nothing behind.
How sustainable is WUESTE clothing?
Sustainability means meeting your present needs without compromising future generations' ability to meet their needs. At WUESTE this means our designs are plant-based, vegan, plastic-free, biodegradable and made ethically here in California. Learn more about our approach here.
Do you collaborate with influencers or have an affiliate program?
Coming soon! Meanwhile to inquire, get in touch here.